Samsung French door ice maker problems – troubleshooting guide

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Are you wrestling with myriad Samsung French door ice maker problems and you can’t imagine having to start buying ice from the store especially after spending so much on the fridge?

Well, here comes a handy repair guide to help you resolve a wide variety of Samsung French door refrigerator ice maker issues and get it to work again.

Let’s dive in:

Samsung French door ice maker problems – how to fix numerous Samsung French door fridge ice maker issues

Let’s face it: These Samsung appliances can be a huge pain thanks to a wide variety of faults – they keep frosting up, randomly stops dispensing ice, and even start leaking water just to mention but a few of their million troubles.

But don’t bin it yet- we will show you the tricks and workarounds to get it back to business once more.

How to resolve common Samsung French door ice maker problems

To open our detailed Samsung French door ice maker troubleshooting, let us take a look at how to resolve one of the most notorious Samsung French door ice maker issues: freezing up almost weekly!

 

Samsung French door ice maker frozen fault

One of the most common Samsung French door refrigerator ice maker problems is freezing up.

Now, for the issue of Samsung French door ice maker frosting up, the following fixes usually work (try them).

Defrost the container

Remove the container and check if it is frozen-up. It is, in most cases.

Samsung French door ice maker defrost procedure

The easiest fix is to remove the tray, then use a hair-dryer to melt the ice in there- you may want to place dish towels (in the bottom) first to catch water.

Reinstall the tray, once done- and be sure to chisel out stubborn ice, if necessary.

Keep in mind that you need to reset your ice maker before trying to use it again.

Other ways of thawing the ice maker

The nature of the problem can also be fixed by simply powering off the refrigerator for a few days and let ice melt by itself.

Another solution is getting the ice-maker out then putting it in a sink until the ice jam melts.

Now, the only downside to defrosting this way as a fix is that the issue is likely to re-occur since the root cause of the problem has not been addressed.

Keep reading to learn how to sort out the fault in the long term…

 

 

Long lasting solutions to the issue of freezing up

1.      Seal all seams

Caulk all the seams and cracks and see if it will stop freezing up- it prevents warm air from getting in and causing freezing.

Quick Note: Buy clear silicone caulk then go around all those areas where there are seams and apply it appropriately.

2.      Install Y-Clip Kit

Samsung French door ice maker frozen

Some experts recommend the installation of these clips as a way of preventing the re-occurrence of massive icing over of the ice-maker compartment.

The clips have been designed to address this glitch by having condensation follow the coil, right down the clips and into the drain (be sure to look in there if they could have been already installed).

Once they are delivered, search for a good YouTube video to help you install the Y clips. It is very easy.

3.      Samsung French door ice maker replacement

The other thing you may need to do is replace the Samsung Ice Maker itself as part of getting a lasting solution. 

You can order the DA97-15217D Samsung Ice Maker Assembly from Amazon or sites such as partsdr.com.

And the good thing is that the part is compatible with lots of Samsung refrigerators including French door units.

Installations directions are again available on the web. Search “How to replace Samsung French door ice maker” on YouTube.

In short, sealing the ice-compartment, replacing the ice-maker and Installing the Y-clips often solves the issue of non-working ice maker due to frost /ice-buildup in the compartment.

 

Alternative permanent Samsung French door ice maker repair for freezing issues

You can also try the list of fixes below (in the order listed) if you are looking for a permanent Samsung French door ice maker fix for frequent ice buildup fault:

  1. Apply Food-Safe Silicone Sealant to the ice room seam correctly (inside and outside)
  2. Replace the Auger Motor Assembly’s Evaporator Fan
  3. Replace Ice Bucket –if it is cracked.
  4. Replace the Ice Maker
  5. Add the Y Clips

Remember that the links are just to point you in the right direction- Check compatibility before ordering any part by going through the description or messaging the seller with your specific model number.

 

Final option: Try Samsung French door ice maker repair kit

This Ice Maker Service Kit (alone) may also resolve the problem of recurrent freeze-ups in some models for long so you can consider it.

Note that the kit resolves noise issues on the ice maker in Samsung French door models RF28HMEDB** range.

You will need a work light screwdriver, putty knife, plus a handheld steamer for the installation.

Don’t worry about the installation- the instruction sheet is really handy.

Quick Tip: The kit resolves other problems including the problem of Samsung French door ice maker not working and is worth a shot before thinking of replacing the whole unit.

 

Samsung French door ice maker reset (how to reset Samsung ice maker French door)

Typically, resetting the ice maker can be extremely helpful- it does the trick on a number of Samsung French door ice maker problems so trying it is a smart move (before trying more complex fixes).

Steps:

  1. Take the ice tray out.
  2. Look closely inside the ice maker- there will be the RESET button right there on the side (next to the label).
  3. Press the “RESET” button – for 10 or so seconds. This sort of re-activates the icemaker.
  4. This is very crucial: Wait for 24 hours before testing if it will work.

Samsung French door ice maker reset not working?

Well, it is not always magical so you will want to try the other fixes (depending on the problem) if resetting does not bring the results you had hoped for. 

Quick Tip: Before giving up on the reset working, try to go old school- trip the breaker (for about 10 minutes) then turn it on again. This may reset the whole appliance including the ice maker. You can also unplug it for about 2 minutes then plug it once again.

 

Samsung French door refrigerator ice maker fan noise / Samsung French door refrigerator ice maker loud noise

If you are hearing odd noises from the icemaker but no ice, you want to defrost it- icing up is frequently to blame for the noise so getting rid of the ice is the priority.

Don’t forget that too much ice buildup tends to interfere with the smooth operation of the fan (the noise may be as a result of the fan hitting accumulated frost).

We already discussed how you can defrost the ice maker so go ahead and first de-ice it.

Below we look at how to defrost the fan..

 

How to defrost fan on Samsung refrigerator (French door)

Now, defrosting the blades may necessitate the removal of not only the ice maker but also auger motor assembly (from the rear).

You then use the hair dryer to clear the ice then reset the icemaker.

Quick Tip: Be sure to clear any dust that has accumulated on the vents (at the back of your fridge) since it could be one of the reasons you are experiencing this issue by blocking airflow.

Other fixes:

  • Check if fan is loose– if it is, try to tighten it.
  • Check if fan is defective– The fan assembly may, on occasion, be damaged and needing to be changed out to eliminate the noise.

 

Samsung French door ice maker stuck

Another known problem is the ice bucket getting stuck and it could (again!) be because of getting frozen solid.

And this means you once again need to do the defrost thing- grab a hairdryer and blow hot air where the ice is until the ice buildup is melted then try to remove it.

It is worth adding that sometimes it needs to be steamed to free up the jammed ice maker.

And oh, once you clean out the entire frozen residue, hit the reset button before attempting to restart ice production.

Quick Tip: You want to be double sure that you’re following the right procedure when trying to remove it so refer to your manual for instructions on how to remove ice bucket from Samsung French door refrigerator. In fact, all it sometimes takes is pulling it up then lifting it out gently to get it out. Other models will need a good tug to get it out.

 

Samsung French door ice maker won’t open – How to remove Samsung ice maker French door (alternative solution)

You can as well attempt the following procedure if the ice maker is so hard to get off:

  1. Warm up the sides using a hairdryer to defrost some of the huge solid chunks of ice inside- the darn ice maker will eventually pull out.
  2. Dump all the ice.
  3. Now run the entire ice-bucket under water till the mechanism gets unstuck. Either that or simply leave the bucket out for about half an hour (it may get it defrosted).
  4. Proceed to clean out the icy mess then restore everything properly.
  5. Reset then try to make ice.

 

Samsung French door bottom ice maker not working

Here are general solutions for the issue of Samsung French door refrigerator lower ice maker not working (not making ice) -Don’t forget to check if the ice-maker is on before moving on:

Remove frost and the frozen ice then start over again

Samsung French door ice maker won’t work (bottom) if it is all frozen over- big chunks of ice could be lodged in there thus keeping the machine from operating.

Try to fix the icing up, reset it, then start afresh.

 

Samsung French door ice maker not making ice – further troubleshooting

Apart from icing problems- and ice buildup is the most notorious of the probable problems- there are other solutions worth a shot if you are still experiencing the fault of Samsung French door ice maker not dispensing (/making ice at all).

Samsung French door refrigerator ice maker fix (other solutions if it still won’t make ice)

  1. Turn the ice-maker OFF then back ON (to shut it, press “OFF” and hold it down for 3 seconds).
  2. Set the correct temp to make ice- a lower temp setting could make it start functioning properly.
  3. Reset it- just as with the issue of Samsung French door freezer ice maker not working, try to reset it if nothing works.
  4. Ensure it is getting enough water to make ice (there could be something wrong with the water line). Check how to test for enough water supply below.

 

Process of checking if it getting enough ice:

  • Grab a water receptacle that can measure at least 6 ounces.
  • Now try to fill it up with the refrigerator – like for 10 seconds.

The thing is if it doesn’t fill up to 6 ounces of water in this time, the water line likely has an issue.

The next section will give you tips on how to troubleshoot the issue….

 

Samsung French door ice maker not filling with water  / Samsung French door refrigerator ice maker no water

For the problem of Samsung French door refrigerator ice maker not filling with water or Samsung French door refrigerator ice maker not getting water at all, check the following:

  • Frozen water lines (most likely!)- Unfreeze the pipes feeding the ice maker as it could be causing the problem (try holding the hair dryer near the frozen fill-tube until water begins to drip out of the tube).
  • Blocked ice (within ice storage unit)- clear it.
  • Faulty filter – change it.

Lastly- as incredible as it sounds- the ice maker could also be in need of a reset.

 

Samsung French door ice maker dispensing crushed ice

If it dispenses crushed ice instead of cubes, first check that you selected the correct setting on the panel (make sure you selected cubed).

Then, check the temp- it is likely to dispense crushed ice if the temp is too cold- and raise the refrigerator temperature (check your manual for Samsung recommendations).

Lastly, if ice is not getting dispensed properly by Samsung French door ice maker, check for buildup of ice (at the dispenser). It may be the culprit and you need to tackle it. 

 

Samsung French door ice maker leaking water

The issue of leaking water (from the inside) can be caused by many faults but the most common is the icemaker freezing up.

So you should begin your troubleshooting by thawing it out with a dryer as described earlier.

Also check if the ice-bucket is cracked since this makes it begin freezing up frequently.

 

Samsung French door ice maker problems – Frequently asked questions (FAQs)

How do I fix my Samsung French door ice maker?

If your Samsung French door ice maker stopped working, try the following:

  1. Try to reset it.
  2. Defrost the ice-maker.
  3. Replace any faulty part including the entire icemaker.

Thankfully, the article has covered how to fix Samsung French door ice maker step-by-step for most of the Samsung French door ice maker problems so go through the whole piece.

 

How do I reset my Samsung French door ice maker?

Here is a reminder of how to reset Samsung French door with ice maker refrigerator:

  1. Take the ice tray out.
  2. Look closely inside the ice maker- there will be the RESET button right there on the side (next to the label).
  3. Press the “RESET” button – for 10 or so seconds. This sort of re-activates the icemaker.
  4. This is very crucial: Wait for 24 hours before testing if it will work.

 

Wrap up

Try the above fixes if your Samsung French door fridge ice maker stopped working.

If you are lucky, you may just hear the sweet sound of nice little ice cubes once more.

One final thing: You can try to call Samsung if your problems persist- it has been reported that they are replacing all parts on defective ice makers at no cost.

ALSO READ:

How to defrost the ice maker on a samsung refrigerator

 

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