GE washer dryer stackable troubleshooting manual

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Here is a comprehensive GE washer dryer stackable troubleshooting manual to help you fix your your GE washer dryer combo/ stackable unit.

In this article, we will take you through a step-by-step on how to troubleshoot and fix a variety of issues you might be experiencing with your GE washer dryer combo/ stackable unit.

Let us get started.

Table of Contents

GE washer dryer stackable troubleshooting manual – how to fix the most common GE washer dryer stackable unit problems

GE washer dryer stackable not starting /GE washer dryer stackable not turning on / GE washer dryer stackable won’t turn on / GE washer dryer stackable won’t power on / GE dryer troubleshooting won’t start / GE front load dryer not starting / GE washer troubleshooting won’t start

Begin by confirming that your unit is plugged into the right power outlet-The washer should be plugged into a 120v AC outlet whILE the dryer should be plugged into either 120v or 240v AC depending on its power requirements – you can find these requirements in your owner’s manual.

Next, confirm that the washer is connected to its own independent power outlet. The same applies to the dryer.

Third, check your mains – confirm that the washer and dryer circuit breakers are not tripped (reset them if tripped).

Finally, if the GE dryer won’t start but has power, then you will need to test the thermal fuse (see how to test dryer thermal fuse)-If it is indeed blown, you will need to replace it.

While at it, also test the cycling thermostat and the high limit thermostats for continuity – if they lack continuity, be sure to replace them.

Below are links to the replacement parts we recommend:

Universal dryer thermal fuse

OEM GE dryer thermal fuse replacement

GE washer dryer OEM cycling thermostat

GE washer dryer OEM high limit thermostat.

GE washer dryer stackable not spinning clothes dry / GE washer dryer stackable won’t spin clothes dry / GE washer dryer stackable not wringing out water fully

If you note that the unit’s washer is not fully wringing all the water off your clothes, you should first verify that you are using the right wash cycle.

You see, different cycles spin at different speeds-In fact, using cycles with low spinning speeds on clothes that require faster spin speeds will leave your clothes wet.

Therefore, always confirm that you’re using the right (manufacturer – recommended) wash cycle (see your owner’s manual).

Another cause is using wrong / too much detergent – the extra suds may slow or fully impede spinning and the draining process.

Now, if you see extra suds in your washer, run one or two RINSE cycles to get rid of the extra suds.

GE washer dryer stackable not draining / GE washer dryer stackable won’t drain / GE washer dryer stackable stopped draining

If your washer quit draining, first check and confirm that the drain hose is not clogged – by lint, pet hairs or even a stuck sock(you obviously want to unclog the drain hose).

Next, confirm that you are using the right amount and type of detergent-If true, simply run a RINSE cycle and do not add more detergent.

The other possibility is a clogged drain pump –check if it is clogged and again unclog it.

Bear in mind that the drain pump may actually be broken- you should replace it with the recommended part (check price).

ALSO READ:

How to tell if washing machine drain pump is bad quickly

GE washer dryer stackable not filling with water / GE washer dryer stackable will not fill with water / GE washer dryer stackable not enough water / GE washer dryer stackable won’t fill

Here you want to start your GE washer dryer stackable troubleshooting process by checking the water supply line…

Confirm that both hoses are properly attached.
Make sure that water flows into the inlet valve.
Confirm that both the hot and cold water faucets are turned on.

While at it, check along the length of the hoses for any kinks which might be restricting water flow – if any, straighten them out.

If the above does not fix your washer, check the inlet valve screen for clogs (clean and reinsert if needed).

Finally, if during the inspection you note that any of the valves is faulty (may be leaking), replace it with an OEM replacement part.

GE washer dryer stackable not washing / GE washer dryer stackable not fully cleaning clothes / GE washer dryer stackable won’t clean clothes

The first thing to do is check if your washer is overloaded– your manual indicates the maximum load your washer should wash.

Why?

Overloading usually results in the washer leaving some dirty spots on your clothes.

Next, are you using the correct type and the right amount of laundry detergent? Check!

Reminder: Using too little detergent can lead to half-clean clothes.

While at it, try and use hot water for heavily soiled clothes – the hot water helps your washer break down the extra dirt.

GE washer dryer stackable won’t unlock / GE washer dryer stackable lid won’t unlock / GE washer dryer stackable not unlocking

Step 1 is confirming that the washer has fully drained out all the water-If not, you have to open it up and manually drain out the water completely.

You can now try and see if the door unlocks.

Next, unplug your unit for around 10 minutes then plug it back(power cycling resets it)- try to open the washer’s door now.

Step 3 is checking the shift actuator – its wires might have worked themselves loose or worse still, the actuator might be bad.

So, how do you do that?

Well, open up your washer and check for loose wire connections going into the actuator – also test it for continuity.

Keep in mind that if the actuator lacks continuity, it is probably damaged so you should replace it.

Finally, check the door latch – it might be damaged, meaning you could have another replacement waiting(Buy an OEM GE washer door latch replacement on Amazon).

What to do if it is the dryer that won’t unlock

if it is the dryer, first confirm that it has completed its cycle – dryers won’t unlock during cycling. Nonetheless, you can bypass this by simply canceling the cycle.

Next, power cycle your dryer(this resets it and can clear random system glitches).

If no luck, you could as well be looking at a failed door latch- replace it with a GE OEM dryer door latch.

GE stackable washer dryer repair manual continued…

GE washer dryer stackable no heat / GE washer dryer stackable not heating / GE washer dryer stackable not drying / GE washer dryer stackable won’t heat / GE washer dryer stackable stopped heating / GE dryer troubleshooting no heat

If yours is an electric dryer, make sure you have connected it to an independent 240v AC power outlet.

If you have no luck, test the heating element – see how to test heating element on dryer– and replace it with an original GE heating element.

On the other hand, if your stackable unit is a gas dryer, double-check that its gas supply is working.

While at it, test the burner assembly parts (flame sensor, gas igniter and gas valve solenoid) for continuity(replace, if no continuity) – they could be the reason why it’s not heating.

Here are the replacement parts we recommend(depending on your findings):

Now, for both gas and electric models, the next suspect is the thermal fuse so test it if the problem remains– we saw how to test it above(We recommend you get a compatible replacement).

While there, also test the cycling thermostat and the high limit thermostats for continuity – if they lack continuity, get a fitting cycling thermostat and/or high limit thermostat depending on the broken thermostat.

GE washer dryer stackable takes multiple cycles to dry clothes / GE washer dryer stackable takes long to dry

Begin by confirming that you are using the correct drying cycle. For instance, using the DELICATES cycle on heavy clothes such as towels will result(typically) in the dryer taking longer than normal to dry your clothes.

Also confirm that you are not overloading your dryer-As a general rule of thumb, always load your dryer 2/3 full for quick drying.

Next, you will need to clean the lint filter –it tends to slow down the dryer’s drying rate, if full.

Finally, check your venting – the drying cycle takes longer if collapsed/clogged (see how to clean dryer vents, if it is clogged).

GE washer dryer stackable not agitating / GE washer dryer stackable not spinning / GE washer dryer stackable won’t spin / GE washer dryer stackable stopped spinning

This is, of course, for models that come with agitators.

Now, when this problem occurs, the primer suspects are usually the agitator dogs, the coupler, or the clutch – one of them might be stopping the timer from advancing the agitate cycle.

Let us see how you can narrow down on the real bad boy….

Test the agitator dogs

The easiest way to test them is by starting a wash cycle and then holding the top of the agitator in place.

If you are able to hold the agitator in place (stopping it from spinning), then the agitator dogs are most likely faulty and you should replace get a complete OEM replacement agitator(dogs only replacement kits are not always available).

Alternative agitator dogs test

To perform this alternative test, your washer need not be turned on.

So just open the washer and try to spin the agitator clockwise – it should spin so get a replacement if it doesn’t.

However, if it does spin, spin it anticlockwise next – this time the agitator should engage(and not spin) so get a replacement agitator again.

Test the coupler

To test the motor coupler, first choose the regular wash cycle and also set the timer dial.

If water is filling to the selected level and you can also hear the motor as it runs but still the washer isn’t agitating, set the spin cycle dial on.

Now, if the washer is draining out the water and you can hear the motor as it runs yet the agitator is not spinning, you most likely have a bad coupler and you should get an OEM replacement.

I should add that sometimes it is because of a bad motor- you will need to get a new one(unfortunately, GE replacement motors do not come cheap).

GE washer dryer stackable won’t rinse / GE washer dryer stackable not fully rinsing clothes / GE washer dryer stackable not rinsing

First confirm that you’re not overloading the washer-Overloading again tends to result in some clothes not getting rinsed.

As earlier mentioned, confirm that you are not using too much detergent or the wrong detergent- The excess suds would otherwise impede your washer’s working mechanism.

Reminder: To get rid of excess suds, simply run one or two spin cycles.

Finally, check the water supply and confirm that water is indeed flowing into the unit – we’ve just seen how to inspect for water supply.

GE washer dryer stackable stops mid cycle

Start by confirming that it is not because of a sudden power outage- confirm that the circuit breakers have not tripped too.

Next, power cycle both the washer and dryer(to reset them) – at times, it is usually just an electric glitch that stops them mid cycle.

So try to unplug the machines for around 10 minutes before reconnecting them and see how it goes.

Washer in GE washer dryer stackable stops mid cycle

Again verify that your load is evenly distributed in the washer – a load that is unevenly distributed can make a washer stop mid-cycle (sometimes the washer won’t run until the load is evenly distributed).

Secondly, confirm that the drain pump is not clogged – it can prevent draining meaning the washer won’t proceed to the next cycle.

Next, check the door latch especially if you have a front-loading washer- don’t forget that if the latch is faulty, the clothes can push the door open during washing, breaking the power current.

We recommend you get a GE OEM latch replacement like this.

Finally, check that your washer’s motor is functioning normally – otherwise get a replacement OEM motor replacement for GE washer/dryer combos.

Dryer in GE washer dryer stackable stops mid cycle

Have you checked the drum belt? If yes, is it broken?

If it is, replace it- We recommend you get an OEM drum belt replacement.

What about the thermal fuse? – test it for continuity as we saw earlier.

Now, if it lacks continuity, replace it (once more we recommend this popular replacement part) .

Also inspect the idler pulley –the idler pulley wheel should be turning freely when you rotate it by hand. Also, the idler pulley should not be broken.

Now, if either the wheel is not turning or the pulley is broken, get a full idler pulley replacement and change the old one out.

The final thing you may want to change out is the motor- test the motor for continuity first- and only take the replacement route if it shows no continuity.

GE washer dryer stackable troubleshooting – final words

We hope that this article will help you troubleshoot and fix your GE washer dryer combo.

Please look up some relevant videos on YouTube if there’s a step you feel could be tough for you– it makes everything much easier when it comes to testing/changing parts.